Support

Great Customer Service

Customers are the life blood of Bonart™. We pride ourselves on our close working relationship with our distributors and dealers.

Warranty Terms

BonART Co. Ltd stands behind their products, and offers competitive warranty protection against all factory defects. Most* BonART™ units have a 1-year warranty on the unit itself, and a 90-day warranty for accessories.

* Regional restrictions and variations may apply.

What is a ‘Factory Defect’?

A factory defect is any unusual or unfortunate failure of a part due to a bad component within the supply chain. All assembly lines experience the odd occurrence of these “defects”, and they are unavoidable over a long-enough timeline. A “Factory Defect” is NOT a problem with how the unit is designed or how it is used. A component that fails within the first year is only a “defect” if it failed under normal use circumstances, in an environment and situation where it shouldn’t have failed. This does not include poor use, misuse, over-use, after-sale tampering, or other scenarios outside of the scope of factory assembly.

IMPORTANT: Warranty services do not extend the warranty period beyond the original expiration date.

Tutorials and Guides

Below you will find a collection of tutorials and graphical guides depicting some of the most common troubleshooting and installation issues. If you have any questions (or are still at a loss!), please feel free to contact our North American support team at generalinquiries@bonartmed.com

Product Support

If you are having any trouble with the operation of your BonART™ product and are located in North America, please contact the North American support team at (888) 526-6278 or repairs@askmagpie.com for technical support or for questions regarding sending your BonART™ product in for evaluation and repair. Please have the model of the unit and proof of purchase ready. A Repair Authorization (RA) number will be issued, and is required for repair service. Please note that return shipping is not covered or included.

If you are having any trouble with the operation of your BonART™ product and are located outside of North America, please contact generalinquiries@bonartmed.com for more information. Please have the model of the unit and proof of purchase ready.